Privacy Policy

1. Introduction

GoShuttle24 South Africa ("we", "us", or "our") is committed to protecting your personal information in accordance with the Protection of Personal Information Act, 2013 (POPIA). This privacy policy explains how we collect, use, store, and protect your personal data.

By using our shuttle services, you consent to the collection and use of your personal information as described in this policy.

2. Personal Information We Collect ##

We collect the following types of personal information:

• Contact Information: Name, email address, phone number
• Booking Information: Pickup/dropoff locations, travel dates and times, number of passengers
• Payment Information: Payment method details processed through PayFast (we do not store credit card information)
• Location Data: GPS coordinates for real-time shuttle tracking (when using our tracking service)
• Device Information: Browser type, IP address, device identifiers
• Communication Records: WhatsApp messages, emails, and customer support interactions

3. How We Use Your Information

We process your personal information for the following lawful purposes:

• Service Delivery: To process bookings, provide shuttle services, and send booking confirmations
• Communication: To respond to inquiries, send service updates, and provide customer support
• Payment Processing: To process payments securely through our payment gateway partners
• Safety & Security: To ensure passenger safety, driver verification, and incident management
• Service Improvement: To analyze usage patterns and improve our services
• Legal Compliance: To comply with NPTR regulations and other legal obligations
• Marketing: To send promotional offers (with your consent, opt-out available)

4. Data Sharing and Disclosure

We may share your personal information with:

• Service Providers: Payment processors (PayFast), WhatsApp Business, map services
• Drivers: Necessary booking information to provide the service
• Legal Authorities: When required by law or to protect our rights
• Business Transfers: In the event of a merger, acquisition, or sale of assets

We do not sell your personal information to third parties.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• SSL encryption for all data transmission
• Secure payment processing through PCI-compliant gateways
• Access controls and authentication for our systems
• Regular security audits and updates
• Staff training on data protection

6. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations:

• Account Information: Until account closure + 7 years for financial records
• Booking Records: 7 years for tax and insurance purposes
• Communication Records: 3 years
• Marketing Data: Until you opt-out or withdraw consent

7. Your Rights Under POPIA

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Objection: Object to processing of your personal information for certain purposes
• Data Portability: Request transfer of your data to another provider
• Withdraw Consent: Withdraw consent for marketing communications at any time
• Lodge a Complaint: File a complaint with the Information Regulator

To exercise these rights, contact our POPIA Officer at privacy@goshuttle.co.za

8. Cookies and Tracking

We use browser localStorage to:

• Maintain your login session
• Remember your booking preferences
• Improve user experience

You can clear this data through your browser settings at any time.

9. Contact Us

10. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of significant changes by email or through a prominent notice on our website. Your continued use of our services after changes constitutes acceptance of the updated policy.